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NTT DATA Attendant Console for Microsoft Teams
by NTT
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Empower users with call management capabilities seamlessly integrated into Microsoft Teams
NTT DATA Attendant Console for Microsoft Teams is a powerful solution designed to enhance call management and communication within organizations. This tool integrates seamlessly with Microsoft Teams, providing advanced features such as call routing, queue management, and real-time monitoring to improve efficiency and streamline workflows.
Ideal for receptionists, call center agents, and team administrators, the NTT DATA Attendant Console simplifies the process of handling high call volumes and ensures that every call is directed to the right person or department. Its intuitive interface and robust functionality make it easy to manage calls effectively, even in fast-paced environments.
By addressing the challenges of managing complex communication needs, this solution empowers businesses to deliver exceptional customer service, improve internal collaboration, and optimize their use of Microsoft Teams as a unified communication platform.
Simple & Intuitive to Use
Our Attendant Console solution is seamlessly integrated into the Microsoft Teams interface, making it is easy and intuitive to use for end users familiar with the collaboration tool.
One Single View
The dashboard provides one consolidated view of different call queues, call volumes, wait times and contacts. Users are always kept up to date with real time updates and don’t need to manage and switch between different platforms.
Cost Effective & Scalable
Delivered via the cloud, this solution has been built to deploy quickly and easily incorporate future business requirements without significant additional overhead.
Make Call Sharing and Collaboration Easier
With Attendant Console, multiple users can manage the same call queues, easily logging in and out of them to accept calls. Call transfers are simplified. Users can also view other internal contacts’ presence / availability status, quickly access their calendars, and initiate Teams messages and automated emails to contacts.
Gain Better Insights to Drive Performance
View live and historical reports to gain better insights. Leverage KPIs and SLAs to track and drive performance. View heatmaps showing activity levels across various time periods to better understand and meet demands.
Improve Caller & End-to-End Communication Experiences
External caller information can be identified and displayed to better assist your receptionists. Users can upload customer lookup contact lists within Teams, from which the dashboard can pull details from. They can also create and customize workflows, to define automated call flows and create better end-to-end communication experiences.
At a glance
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