BanIA de Chatbot a compañera Inteligente
by Consultores e Ingenieros Consein CA
A virtual assistant Azure-based solution to provide immediate response to your users
Its main capabilities and functions are distributed across the following specialized modules:
Accounts and Balances (Cuentas y Saldos): Inquiry and management of clients' financial statuses.
Service Payments (Pagos de Servicios): Processing and administration of bill and service payments.
Credits and Loans (Créditos y Préstamos): Evaluation, information, or management of credit products.
Cards (Tarjetas): Management, inquiry, and operations related to credit and debit cards.
Technical Support (Soporte Técnico): Assistance and troubleshooting for users.
Security and Fraud (Seguridad y Fraude): Monitoring and protection of transactions and data against potential threats.
Investments (Inversiones): Guidance and tracking of investment products and assets.
Customer Service (Atención al Cliente): Direct interaction channel to resolve specific requests.
General Inquiries (Consultas Generales): Answers to frequently asked questions or general institution information.
User Profile (Perfil de Usuario): Management of personal data, preferences, and client configurations.
History (Historial): Access to the log of past user transactions and activities.
Regulations (Normativa - two nodes): Validation and compliance with legal policies, banking regulations, and data governance.
Customer Agent (Agente de Clientes - two nodes): Personalized service or segmentation targeted at specific user profiles.
The solution integrates a total of 13 specialized agents operating via intelligence microservices to seamlessly resolve complex queries. It features continuous 24/7/365 availability and advanced security powered by Azure AI (including Content Safety protection against prompt injection and data leakage prevention).