MACS – Aged Care Intake & Onboarding CRM
by Mayasoft Pty Ltd
Intake-to-onboarding CRM for Australian aged care: win more enquiries, onboard faster.
MACS (Mayasoft Aged Care Solution) is a Microsoft Dynamics 365–based CRM built for Australian aged-care providers. It helps residential and home-care services prepare for customer onboarding by automating enquiries, assessment and compliance workflows. Providers can track audit readiness, streamline risk assessments, and integrate via API or file-based methods with systems such as AlayaCare, Leecare, Best Practice, Xero, Stripe and 3CX for a single source of truth.
Pain points MACS addresses
- Staying compliant with aged-care reforms and audits
- Automating the onboarding of customers
- Inefficient enquiry management
- Cumbersome risk assessment and incident reporting
- Complicated client onboarding and offboarding
- Roster and scheduling inefficiencies
- Financial management and budgeting limitations
- Data management and reporting complexities
Benefits MACS delivers
- Automated compliance workflows aligned with the reforms
- Faster enquiry-to-onboarding with an optional AI Voice Agent
- Audit trail, dashboards and reminders built in
- Seamless integrations (Microsoft Dynamics 365, AlayaCare, Leecare, Best Practice, 3CX, Xero, Stripe)
- Local support and Australian data residency
Who gains the most from MACS
- Aged-care providers wanting streamlined enquiry and compliance management
- Organisations seeking efficient risk assessment and incident reporting
- Care providers aiming to simplify onboarding and offboarding
- Entities optimising rostering and scheduling
- Businesses needing automated financial management and budgeting
- Companies looking for simplified data management and reporting
Service partner expertise
- Industry focus: Aged Care, Not-for-Profit
- Microsoft products: Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service, Microsoft 365
How to get started
Click Contact Us to schedule a demo and see how MACS can help your organisation stay audit-ready under the aged-care reforms.
Microsoft, Microsoft Dynamics 365 and Microsoft 365 are trademarks of the Microsoft group of companies.